“Meetings get a bad rap, and deservedly so – most are disorganized and distracted. But they can be a critical tool for getting your team on the same page.”
– Justin Rosenstein (co-founder of Asana)
Far too many meetings bite (trying to use less colorful language).
Today, we are going to wrap up this topic with the basics of what makes a great meeting – no matter what type of meeting it is.
I love this image. It is meant to help children self-check their actions during a physical education class, but it is perfect for our discussion on proper meeting behavior. The question is excellent.
“The customers who have quit you can be your greatest source of learning. You’d prefer to learn before they leave, but if they’ve left you – you must find out why!”
Other than your current customers.
If you listen to them, these customers will tell you how to keep more of your current customers, how to attract customers from your competition and how to get back customers you have lost.
If those are things you’d like to know how to do, keep reading.
Who are these customers?
Past Customers & Your Competitor’s Customers
Your past customers quit you and, assuming they still need your product or service, moved to what they considered a better option. Understanding how that happened is information you must have. They loved you, but then they didn’t. What happened?
“There is nothing quite so useless, as doing with great efficiency, something that should not be done at all.”
― Peter F. Drucker
Strategy helps focus your organization on doing the right things, not just doing the same things better. But no matter how great the strategy is that you devised at your yearly planning retreat, it rarely delivers value without a consistent execution framework. That framework is delivered through your organization’s meetings.
“Over and over I marvel at the blessings of my life: Each year has grown better than the last.”
Holidays are a time to be cherished.
A time to relish in the richness of friends, family and the gifts God has given us.
A time to give to others who have less.
Below are 5 ways we work to make the most of our holidays.
- Soak in Your Blessings – Family, friends, good food. All blessings that, truth be told, we really don’t deserve. Be thankful for the big things and the little things. Even that Uncle that won’t stop telling the same stories he told last year. It is all a blessing.
“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.”
People are different. And they like to be treated like that.
Even in how you listen to them.
Keep reading to find out the best way to listen to each of your very different customers.
We now know that understanding the needs of each of your customer segments is key to your organization’s success. But, did you know that each of your customer groups want to be listened to differently? That how they want to interact with your organization varies based on where they are in your customer lifecycle?
Football combines the two worst things about America: it is violence punctuated by committee meetings.
There is little more dreaded in corporate America today than the weekly staff meeting. Below you will find out how to make this meeting something that your team looks forward to, to be inspired, engaged, uplifted and motivated!
Before we get started I must state a disclaimer about the effectiveness of your weekly meetings. They are dependent on the effectiveness of your daily huddles. The daily meetings keep the “road clean” and get the smaller obstacles out of your way so they are not bunched up and all need to be addressed in your weekly meeting. If you have not established a daily meeting schedule and you find that your weekly meeting is being overrun by issue resolution, know that you need to have a daily meeting!