Fowler & Company helps leaders build great organizations and better lives; for themselves and their teams. We do this by helping our clients in three primary areas of focus; Strategy + Execution; Performance Excellence and Executive Coaching.

Who is Curt Fowler?

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One of my online mentors writes about the importance of a good “about me” section on your website. I always focused my website and my content on being “about my clients” and avoided the about me section. What I missed in that train of thought is that people do business with people, not corporations. Therefore, […]

Filed Under: Just For Fun   •  

The Golden Rule = Customer Excellence

Golden Rule

“Do to others whatever you would like them to do to you. This is the essence of all that is taught in the law and the prophets.” – Matthew 7:12 The Golden Rule is pretty much the simplest and most all-encompassing description of customer excellence. I find it pretty amazing that such an ancient guideline […]

Filed Under: Customer Excellence   •  

5 Steps to a Whitepaper that Captures Leads

Whitepaper

A great whitepaper can be a fantastic lead generator for just about anyone seeking to be a recognized expert on a given topic. A white paper is a 3 to 10 page document that helps your prospective customers solve a problem. Whitepapers are not just for the biggest firms in your industry or for professional […]

Four Steps to Customer Excellence

Excellence

“Perfection is not attainable, but if we chase perfection we can catch excellence.” – Vince Lombardi We’ve discussed what Customer Excellence is and is why it is worth the effort. Today I want to show you how to build customer excellence into your organization. As with most things we discuss on this blog, customer excellence […]

Filed Under: Customer Excellence   •  

3 Times When Results Don’t Matter

Running

Sacrilege. I know. All I talk about on this blog is measurement and results. But, there are many times when the results of your organization are not a clear reflection of the effectiveness of your organization. Keep reading to find out why (and when) your results just don’t matter. Far too often organization leaders fall […]

Why Customer Excellence?

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There is little doubt that happier customers lead to a more profitable business. But, some would argue that making customers happier or more engaged is not worth the cost and effort. Today, I want to give you clear examples showing how increasing your customer engagement will dramatically improve your bottom line. Customer excellence, customer engagement, […]

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3 Steps to Writing a Winning Business Plan

Competition

One of the first things I did when I started Fowler & Company was join the local business plan competition. It was sponsored by Guardian Bank, our local Small Business Development Center (SBDC) and the Chamber of Commerce. It was a fantastic experience filled with helpful training from the SBDC and lots of great networking. […]

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What is Customer Excellence?

Long Road

Excellence: the fact or state of excelling; superiority; eminence. There is a lot of talk about excellence in marketplace today, but how many people have stopped to think about what it means to be excellent. According to the definition above, it is the state of excelling, superiority or eminence. It means you are the best at what you do. Being the best […]

Filed Under: Customer Excellence   •  

Our Deepest Fear

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For God hath not given us the spirit of fear; but of power, and of love, and of a sound mind. – 2 Timothy 1:7 Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness that most frightens us. […]

Filed Under: Just For Fun   •  

You’re Not Henry Ford (or Steve Jobs)

Jobs

“If I had asked people what they wanted, they would have said faster horses.” – Henry Ford I love when I’m talking to an executive about listening to their customers and they bust out with this Henry Ford quote. Many executives misapply this quote and believe that it means you can be successful without listening […]

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